The concepts, tools, techniques and training solutions described on this page are owned entirely by VitalSmarts Inc USA. SevenSeventeen is the sole Australia & NZ licensee for VitalSmarts products & training solutions. All pricing for VitalSmarts solutions and products is prepared in accordance with SevenSeventeen pricing policy for Australia and New Zealand.
For more information, simply click on the icons to visit each website. Alternatively, contact us or email brad@vitalsmarts.com.au
For more information, simply click on the icons to visit each website. Alternatively, contact us or email brad@vitalsmarts.com.au
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It all starts (and ends) with RESULTS!
Whenever you’re not getting the results you’re looking for, it’s likely a crucial conversation is keeping you stuck. Whether it’s a problem with poor quality, slow time-to-market, declining customer satisfaction, or a strained relationship—whatever the issue—if you can’t talk honestly with nearly anybody about almost anything, you can expect poor results. A crucial conversation is a discussion between two or more people where the stakes are high, opinions vary, and emotions run strong. Crucial Conversations is a two-day modular course that teaches skills for creating alignment and agreement by fostering open dialogue around high-stakes, emotional, or risky topics—at all levels of your organization. By learning how to speak and be heard (and encouraging others to do the same), you’ll begin to surface the best ideas, make the highest-quality decisions, and then act on your decisions with unity and commitment. DID YOU KNOW - 70-90% of corporate initiatives fail! It’s a sad fact, but it’s true! BUT - if your business can master 5 specific Crucial Conversations, you make success almost inevitable. Projects fail because of failure to address the following 5 crucial issues: 
Download the full report “Silence Fails - The Five Crucial Conversations of Flawless Execution.”
Download the “Silence Fails Assessment” to see if your project will succeed |
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CRUCIAL CONVERSATIONS® RESOURCES 
VIDEOS
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Breakthrough Research
VitalSmarts is committed to making their wealth of research available. Here's some examples. You can download the PDF's by clicking on the links, or from the resources box on the right of this page.
VitalSmarts is committed to making their wealth of research available. Here's some examples. You can download the PDF's by clicking on the links, or from the resources box on the right of this page.
- Silent Danger - The Five Crucial Conversations of Workplace Safety. Too often, people describe "accidents waiting to happen" in the workplace, yet are unable to speak up about them. See how mastering 5 crucial conversations dramatically decreases workplace injury.
- CASE STUDY - AT&T. See how billing costs were reduced by 90% with Crucial Conversations® training.
- CASE STUDY - MaineGeneral Health. See how patient safety and employee satisfaction significantly improved with Crucial Conversations® training. Also see the VIDEO CASE STUDY.
- CASE STUDY - Sprint Telecommunications. See how productivity improved 93% and customer care expenses reduced by $20 million annually with Crucial Conversations® training.
- CASE STUDY - STP Nuclear Operating Company. See how a nuclear power plant went from total shutdown to industry leader in power generation, and is now in the top 25% in the nation for keeping costs low. Also see the VIDEO CASE STUDY - STP.
Crucial Conversations explained in 2 minutes...
DID YOU KNOW - You can predict team effectiveness!
The likely effectiveness of teams in terms of synergy, productivity, and bottom line results can be traced to a teams ability to hold 3 specific Crucial Conversations.
“...a one percent improvement in the quality of those 3 Crucial Conversations translated into a $1.5 million improvement in productivity...”
DID YOU KNOW - You can measure your ability to influence!
There is one factor that sets apart those who are able to influence people regardless of formal rank, title, or position. What is it? It is the ability to hold Crucial Conversations and hold them well.
The likely effectiveness of teams in terms of synergy, productivity, and bottom line results can be traced to a teams ability to hold 3 specific Crucial Conversations.
“...a one percent improvement in the quality of those 3 Crucial Conversations translated into a $1.5 million improvement in productivity...”
DID YOU KNOW - You can measure your ability to influence!
There is one factor that sets apart those who are able to influence people regardless of formal rank, title, or position. What is it? It is the ability to hold Crucial Conversations and hold them well.
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Organizational benefits of Crucial Conversations training
Fortune 500 organizations around the world have turned to the award-winning Crucial Conversations training to improve bottom-line results like quality, efficiency, satisfaction, safety, etc. Results include:
Crucial Conversations training teaches participants how to:
Participant materials:
Outcomes from the Crucial Conversations training program:
How can I get Crucial Conversations training? For more information about how Crucial Conversations can improve the performance of your organisation please contact our certified VitalSmarts trainer Brad Rilatt on +61 (0)418 433 703 or email brad@vitalsmarts.com.au. |
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