The concepts, tools, techniques and training solutions described on this page are owned entirely by VitalSmarts Inc USA. SevenSeventeen is the sole Australia & NZ licensee for VitalSmarts products & training solutions. All pricing for VitalSmarts solutions and products is prepared in accordance with SevenSeventeen pricing policy for Australia and New Zealand.

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(for graduates of Crucial Conversations® Training only)

Imagine you have a colleague who’s missed a deadline or failed to stay on budget. You decide to say something by bringing your best crucial conversations skills into play. You stick to the facts while avoiding hasty and unflattering conclusions. Not a bad start. But the other person doesn’t quickly comply. Instead he makes excuses. Would you or the people you work with know what to do next in a manner that not only solves the problem but also improves the relationship?

Crucial Accountability is a one-day companion course that builds on the Crucial Conversations® training and introduces a powerful set of new skills to resolve your most challenging accountability issues such as resolving broken promises and violated expectations. It enables those who already have knowledge and experience with crucial conversations skills to diagnose why someone keeps falling short of set expectations and then derive a plan that both motivates and enables the other person to successfully change his or her behaviours. These additional skills are perfect for crucial accountability conversations that seem resistant to dialogue skills alone.

The Crucial Accountability™ Companion Explained...

Crucial Accountability™ teaches people at all levels of an organization—from senior leadership to frontline employees—how to:

• Hold anyone accountable, regardless of position or personality
• Begin any performance discussion on the right foot—avoiding defensiveness and costly arguments
• Diagnose the underlying causes of misaligned or bad behaviour
• Motivate others without using power and enable without taking over.

Participant materials:

• Crucial Accountability Companion Participant Toolkit
• Contract cards for each lesson in a desktop display case
• Crucial Accountability model card
• A copy of the New York Times best-selling book, Crucial Accountability Tools for Resolving Broken Promises, Violated Expectations, and Bad Behaviour
• Four-CD Audio Companion
• A course completion certificate

Who Needs this Training?

This course is for you if you have been disappointed by others’ performance and want to be able to hold them accountable in a way that’s both firm and respectful. Or if you’re tired of working in an environment where goals are set and assignments are given, and then people treat their assignments as rough guidelines rather than firm commitments. Or perhaps in your own work group failed deadlines are met with hostile looks and vague comments instead of honest, direct discussion. In short, if you want to learn how to hold others accountable, or as a leader you want to help create a culture where everyone speaks honestly, clearly, and respectfully about violated expectations, this course is your next logical choice.

How Can I Get Crucial Accountability™?

For more information about how Crucial Accountability can improve the performance of your organisation please contact our certified VitalSmarts trainer Brad Rilatt on +61 418 433 703 or email brad@vitalsmarts.com.au.